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Customer Service

Central European Time Zone (CET)
8,30-12,30 / 14,00-18,00

International Customers,
please call: +390 541 642160

Customers from Germany,
please call: (+49) 01805 / 462900

Customers from Italy,
please call: (+39) 0541642160

Courtesy of Inked Magazine  inkedmag.com

Sales Conditions

Welcome to the I Max world. We are pleased to have you as our customer and are anxious to assist you in any way we can. Our staff is ready to satisfy all your needs. Our customer service guarantees complete before and after sales assistance.

All the prices shown in this website do not include 21% VAT (Value Added Tax). There is no minimum order for internet orders. Phone orders are subject to a Minimum Order of Euro 50,00 net. Prices and offers can change without prior notice. Photos are not contractual.

Customers outside EU (European Union)
Pay only listed price without VAT (Value Added Tax).

Customers in the EU (European Union)
If you are a registered company supply your commercial VAT identification number when placing your order so you will not pay 21% VAT, otherwise you have to pay 21% IT rate of VAT. Anyway when you get the parcel in your country you will not pay any tax or duty.


Credit Cards
Credit Cards payment are performed via Secure Bank Server of Banca Sella or XPay Cartasi.
We accept: Visa, Mastercard and Maestro.

Send payment to: maxgrassi@imaxinternational.com
Please note your Shipping Address should be the same one paypal has on file.

Bank Wire Transfer
Please transfer the money within 7 days to the following bank account:
Account holder: I Max International
Bank name: BANCA CARIM Cassa di Risparmio di Rimini Spa
IBAN Account n.: IT09S0628524120CC0216421545
Please send us a copy of bank receipt of wire to our fax +390 541 643542 or by e-mail sales(at)imaxshop.com
For Bank transfer outside EU please add Euro 12,00 to the total of your order to cover bank charges.

Western Union
Name of receiver:  Massimiliano GRASSI
Address: 41, Via Emilia - 47838 RICCIONE - ITALY
Please tell us the "Money Control Number" and the name and address of the person who paid.
To find the Western Union Agency next to your home, just visit the following internet site

Cash on Delivery is currently available only for a restricted number of customers in the EU. For more information on COD please contact customer service.

Returned Goods
Customer satisfaction is our goal. If you purchase as a private person "Consumer" for personal use I Max recognizes you the right of withdrawal as per current legislation. The Consumer may exercise this right within 10 working days from receipt of goods by sending written communications to I MAX indicating items to be returned, the bank for reimbursement (Bank Name, Swift Code, IBAN) enclosing a copy of the original invoice and all the correspondence inside the return.

Communication can be sent by e-mail to: sales(at)imaxshop.com or fax to: +390 541 643542. The "Consumer" is required to return the goods received from I Max within 10 calendar days from the date of receipt, meaning as the deadline when the merchandise is delivered to return to the post office or carrier. The costs and responsibility for the delivery of the returned items shall be borne by the buyer. The essential integrity of the commodity is a precondition for the exercise of the option of withdrawal. Returned items must be intact and sealed in their original packaging and repackaged properly. I Max will refund the buyer the amount paid without any interest earned. Expenses and shipping charges are excluded from reimbursement. The right of withdrawal is valid only for private person "Consumers" who purchases for personal use and not for business use. The right of withdrawal does not apply to customers purchasing for purposes relating to their employment (eg, instrumental use, business use, resale, etc..) . The right of withdrawal is also excluded in the following cases: purchase of packaged goods, whose original package has been tampered with or damaged by the customer; purchase of tailor-made or personalized goods or which by their nature, can not be returned or risk deteriorate or expire rapidly; purchase of books, videos, DVDs, Tattoo Flash (flash books), designs, piercing jewelry that has been worn, inks where the bottle was opened. Returned items must not have been used in any way. This right shall lapse if you experience even one of the following case: damage of the product, in-store pick-up.
If you purchase as a company for business use  (eg, instrumental use, resale, etc..), in the case of returned goods, first of all e-mail, phone, fax our customer service dept., to obtain a return approval number. Requests must be made within 10 days from receipt of goods. No cash refunds can be made. Goods will be replaced with other articles of your choice. Returned goods have to be in their original conditions and packaging. Please note that the following items are not returnable or refundable for any reason: Videos, DVD, Books, Tattoo Flash, designs, piercing jewelry that has been worn, inks where the bottle was opened. After authorization, the merchandise that meets the following criteria may be returned, transportation prepaid by the customer:
- The returned item must not have been used in any way, must be incorporated in original condition and repackaged in their original packaging.
- Enclose a copy of the invoice, together with a list of returned merchandise must indicate clearly the items required instead.
- Goods returned will be replaced with other items. No cash refunds. We do not accept returns for audio-visual, DVD, books, cards tattoo designs (flash books).

Retention of Title and Late-payment Interests
All goods remain the property of the Seller until payment in full has been received. In case of non-payment or delayed payment late-payment interest shall be charged.

All disputes shall fall under the jurisdiction of the Court of Rimini, Italy.

FORCE MAJEURE / Casus fortuitus
In all cases of force majeure such as strikes, suspension of transport, etc.., or in case of accident, we will not be liable for any delay or non-execution of deliveries and we will have the option to terminate all or part of the contract or suspend or postpone the execution.

 © I Max International